Refund and Returns Policy

At MARENTHEA & CO LLC, we strive to provide the highest quality language and cultural education to our clients. We want you to be completely satisfied with your learning experience. Below are the terms regarding refunds and returns:

Refund Policy

1. 30-Day Satisfaction Guarantee:
   • We offer a 30-day satisfaction guarantee for all courses. If for any reason you are not satisfied with the course during the first 30 days, you may request a full refund.
   • To request a refund, please contact us within 30 days of your purchase with a clear explanation of your reason for dissatisfaction.
2. Refund Process:
   • Refunds will be processed to the original payment method within 7-10 business days from the approval of your refund request.
   • Please note that the refund applies only to the course fee and does not cover any additional services or materials purchased separately (such as books or extra sessions).
3. Non-refundable After 30 Days:
   • After 30 days, refunds will no longer be available. However, you may still contact us to discuss any issues you might be facing, and we’ll work with you to find a solution.

Returns Policy

Since our services are digital and educational in nature, we do not offer a return policy for physical products. However, if you are unhappy with any of the digital content or materials provided, please reach out to our support team, and we will address your concerns.

Changes to the Course

If you decide that you need to switch to a different course package (for example, from the Quick Start package to the Immersive package), please reach out within 30 days, and we’ll assist you with the transition. Any price differences may apply.

How to Contact Us for Refunds or Returns

If you would like to request a refund, ask about switching courses, or have any questions about our refund and returns policy, please reach out to our customer support team:

• Email: [email protected]
• Phone: +1-307-458-8935
• Mailing Address: MARENTHEA & CO LLC 30 N Gould St Ste R Sheridan, WY 82801

We value your feedback and will work with you to ensure your satisfaction.